Llantwit Major & Coastal Vale Medical Practice

Privacy Statement

Patient Privacy Notice – Adults and Children 13-16 years

How we use your medical records – Important information for patients

This practice handles medical records in-line with laws on data protection and confidentiality.
We share medical records with those who are involved in providing you with care and treatment.
In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
You have the right to be given a copy of your medical record.
You have the right to object to your medical records being shared with those who provide you with care.
You have the right to object to your information being used for medical research and to plan health services.
You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.
For more information see Privacy-Notice2 or ask at reception.



What is a privacy notice?
A privacy notice helps your doctor’s surgery tell you how it uses information it has about you, such as your
• name
• address
• date of birth and
• the notes the doctor or nurse makes about you in your healthcare record.
Why do we need one?

Your doctor’s surgery needs a privacy notice to make sure it meets the legal requirements which are written in a new document called the General Data Protection Regulation (or GDPR for short).

What is the GDPR?
What a great question! The GDPR is a new document that helps your doctor’s surgery keep the information about you secure. It is new and will be introduced on the 25th May 2018, making sure that your doctor, nurse and any other staff at the practice follow the rules and keep your information safe.

What information do we collect about you?
Don’t worry. We only collect the information we need to help us keep you healthy – such as
• records of appointments or home visits
• telephone calls
• your health record
• treatment and medicines you may have been given
• test results including X-rays results
• any other information to enable us to care for you

How do we use your information?
Another great question! Your information is taken to help us provide your care. But we might need to share this information with other medical teams, such as hospitals, if you need to been seen by another Doctor or sent for an X-ray. Your doctor’s surgery may be asked to help with exciting medical research; but don’t worry, we will always ask you, or your parents or adults with parental responsibility, if it’s okay to share your information.

How do we keep your information private?
Well, your doctor’s surgery knows that it is very important to protect the information we have about you. We make sure we follow the rules that are written in the GDPR and other important rule books.

What if I’ve got a long-term medical problem?
If you have a long-term medical problem then we know it is important to make sure your information is shared with other healthcare workers to help them help you, making sure you get the care you need when you need it!

Don’t want to share?
All of our patients, no matter what their age, can say that they don’t want to share their information. If you’re under 16 this is something which your parents or adults with parental responsibility will have to decide. They can get more information from a member of staff at the surgery, who can also explain what this means to you.

How do I access my records?
Remember we told you about the GDPR? Well, if you want to see what is written about you, you have a right to access the information we hold about you, but you will need to complete a Subject Access Request (SAR). Your parents or adults with parental responsibility will do this on your behalf if you’re under 16. But if you are over 12, you may be classed as being competent and you may be able to do this yourself.

What do I do if I have a question?
Doctors surgeries are data controllers for the data they hold about their patients
If you have any questions, your parents or adults with parental responsibility are the best people to ask, however you are also able to do one of the following:
1. Write to the data controller at Llantwit Major & Coastal Vale Medical Practice, Station Road, Llantwit Major, CF61 1ST
2. or ask to speak to the Business Partner; Emma Procter

What to do if you are not happy about how we manage your information

We really want to make sure you’re happy, but we understand that sometimes things can go wrong. If you or your parents or adults with parental responsibility are unhappy with any part of our data-processing methods, you can raise your concerns. For more information, visit ico.org.uk and select ‘Raising a concern’. We always make sure the information we give you is up to date. Any updates will be published on our website, and on our leaflets.

Further Information

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