You can still contact this number during COVID-19 Pandemic
Patients experiencing dental pain should be asked to make an appointment with their own Dentist. If they do not have an NHS Dentist, they can contact the Cardiff & Vale Dental Helpline on 02920 444500 and they will try to help locate their nearest Dentist. Alternatively, the same list can be checked at: www.cardiffandvaleuhb.wales.nhs.uk/dentists. If patients are in pain and need emergency dental treatment, but don’t have their own Dentist, the Dental Helpline will also be able to triage their requirements and, if necessary, book them into an emergency appointment in one of our Urgent Dental Care providers.
GPC Guidance (Patients presenting with dental problems: GP responsibilities) advises that GPs should not attempt to manage a condition that requires dental skills unless they have the appropriate training and expertise. It says that if a patient asks a GP for a prescription following a dental consultation the GP should make reasonable investigation into the patient’s condition and accept (sole, in case of NHS prescription) responsibility for that aspect of a patient’s condition before prescribing; otherwise they should refuse. Dentists are usually the most appropriate people to assess dental conditions and to prescribe appropriately for them.